Refund Policy

This Policy applies to paid digital goods and services sold through the Service, including (as available in your region):

• Wallet / account balance top-ups used to buy features inside the Product.
• AI usage credits (compute points) and similar prepaid usage units.
• Device capacity / device quota and other paid entitlements shown at checkout.
• Purchases completed via our payment partners, including Paddle (for eligible international checkout) and other channels we enable (for example WeChat Pay or Alipay where available).

AutoAI sells digital services and prepaid digital entitlements. Once delivered to your account, they are generally available for immediate use. Because of that nature, refunds are limited to the cases described below, except where mandatory law requires otherwise.

Purchased balance, credits, and capacity are non-transferable between accounts unless we expressly allow a transfer in writing.

You may request a refund within fourteen (14) calendar days after the successful payment date if all of the following are true:

• The purchase was completed under your account and you can provide the order / transaction ID (or Paddle receipt / invoice number).
• The purchased balance, credits, or capacity have not been substantially used. As a practical rule, we treat a purchase as substantially used if more than a trivial portion of the paid entitlement has been consumed, allocated to active devices, or converted into other paid features.
• The request is not excluded under Section 5 (Non-refundable situations).
• You have not already received a refund, chargeback, or payment dispute for the same transaction.

To request a refund, contact us as soon as possible within the eligibility window and include enough detail for us to locate the order.

• Email: 2485048283@qq.com
• Contact page: https://www.yuansuanfa.cn/ms/contact/
• Include: account email / login ID, product purchased, payment date and amount, currency, payment method (for example Paddle, WeChat Pay, Alipay), and order / transaction / invoice ID.
• Briefly describe why you are requesting a refund and whether any of the purchased entitlement remains unused.

Except where mandatory law requires a refund, we generally do not refund purchases when:

• More than fourteen (14) days have passed since payment.
• The paid balance, credits, or capacity have been substantially used, consumed by AI / automation runs, converted into other entitlements, or assigned to devices that remain in use.
• You voluntarily cancelled or reduced unused device quota through self-service tools that state the reduction is non-refundable and irreversible.
• The purchase was obtained through fraud, abuse, unauthorized account access, sanction / compliance evasion, or other Terms of Service violations.
• You request a refund solely because a third-party platform (for example Meta, Google / YouTube, TikTok, LINE, or Pinterest) changed policies, limited APIs, or took action on accounts you connect—those platforms are outside our control.
• You are dissatisfied with business results (for example leads, sales, or engagement) rather than with delivery of the purchased digital entitlement itself.
• Promotional, complimentary, referral, or manually granted credits were provided at no charge.

We aim to acknowledge refund requests within two (2) business days and to complete review within seven (7) business days after receiving complete information. Complex cases (for example disputed usage records) may take longer; we will tell you if extra time is needed.

Approved refunds are returned to the original payment method when possible. Timing after our approval depends on the payment partner and your bank or card issuer (often several business days; card statements may take one billing cycle to reflect the credit).

For purchases processed by Paddle, refunds may be issued through Paddle’s refund flow once we approve the request. Paddle’s own buyer receipts and customer portal may also show transaction status.

When a refund is approved, we will reverse or adjust the related unused balance, credits, or capacity in your account so the same entitlement is not kept after the money is returned.

If you have a billing concern, please contact us first so we can investigate and, where appropriate, issue a refund under this Policy. Opening a chargeback or payment dispute without contacting us may delay resolution and can lead to suspension of the affected account while the dispute is open.

If a chargeback is filed after we have already refunded the same transaction, we may reclaim the duplicate recovery and adjust account entitlements accordingly.

Displayed prices and tax treatment follow the checkout experience for your region and payment partner. Refund amounts generally exclude non-refundable payment-network fees only when those fees are not returned by the payment partner; otherwise we refund the amount actually charged for the purchase, subject to partner rules.

Currency conversion differences charged by your bank or card issuer are outside our control and are typically not reimbursed separately.

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will change when we do. Material changes apply to purchases made after the updated date; purchases already completed remain subject to the Policy in effect on the purchase date, except where mandatory law requires otherwise.

Terms of Service: https://www.yuansuanfa.cn/ms/terms/

Privacy Policy: https://www.yuansuanfa.cn/ms/privacy/

Operator: MetaAI Software Co., Ltd.. Website: https://www.yuansuanfa.cn. Contact: https://www.yuansuanfa.cn/ms/contact/. Email: 2485048283@qq.com.

If this Policy conflicts with a written commitment we made for a specific order, the more specific written commitment controls for that order.